Operations Associate

Job Summary

Africa Healthcare Network (AHN) is looking for an Operations Associate to manage operations in Kenya. This is a unique opportunity to be one of the first members of the AHN-Kenya team, helping to set up the initial operations and position AHN-Kenya for successful growth throughout Kenya. AHN is building the first dialysis chain across East Africa, providing high-quality, life-saving dialysis at an affordable cost to both the local patient population and patients from neighbouring countries, which do not have centres of their own. AHN brings world-class technical expertise combined with developing world practical operating experience to a region in dire need of quality dialysis treatment. In North America, over 97% of patients requiring treatment for kidney disease receive care; in East Africa, less than 5% receive care. AHN's goal is to increase access to high quality care at a lower cost to patients, delivered through a sustainable business model. AHN is currently operating in Rwanda, Kenya and Tanzania.

Job Description

Location: Kenya
Need:   Immediate

AHN is seeking a highly-motivated individual with outstanding leadership, analytical, and management qualities to fill the position of Operations Associate. We are looking for a goal-oriented, personable, and collaborative team member who understands and respects cultural subtleties. Based in Nairobi and reporting to the Kenya Country Director, the Operations Associate will oversee and manage the day-to-day operations, financial, and administrative functions of AHN Kenya operations. As one of AHN’s first team members in Kenya, the Operations Associate will have the opportunity to start by managing day to day clinic operations at AHN’s first center, gaining direct experience in one of AHN’s clinics and trained on best practice management from experienced managers in AHN’s existing operations in the region. As AHN-Kenya launches, the Operations Associate will also have unique opportunity to work directly with AHN’s Global Corporate Senior Leadership including AHN CEO and CFO. We are looking for an ambitious team member that possesses the humility to build AHN-Kenya from the ground up and is interested in rapid career advancement. The Operations Associate will be uniquely positioned to quickly take on more responsibility and seniority as AHN-Kenya grows. This is an unparalleled opportunity to join a rapidly growing organization and play a key role on the front lines and in leadership from day one.

Roles & Responsibilities

  • One of the first members of AHN-Kenya team, supporting in all aspects of the organization’s development from defining strategy to supporting day to day operations including

    • Oversee clinic operations, including managing AHN’s first clinic in Kenya; ultimately transitioning to overseeing and training clinic managers

    • Ensure that new clinics are implemented with sound managerial, technical, financial and overall conducive practices, and that the processes and activities adhere to the organizational policies, legal and contractual obligations, and global AHN standards

    • Manage inventory and equipment needs, including management of inventory usage and restocking, and equipment maintenance and procurement. o Managing relevant partner relationships, including with partner hospitals and insurance providers.

    • Overseeing billing and claims management processes for AHN-Kenya clinics

  • Maintain a thorough understanding of the health landscape in the country

  • Identify, assess and establish additional partnerships as appropriate

  • Support with development of strategies and new initiatives as directed by the Kenya Country Director


  • Bachelor’s degree from top institution required; strong academic performance

  • At least 2 years of work experience in the private or public sector preferred, with increasing levels of responsibility

  • A demonstrated interest and passion for working in a healthcare setting

  • Practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.

  • Exceptional written and oral communications skills

  • Ability to effectively prioritize and work independently and effectively in high-pressure, fast-paced environment and handle multiple tasks simultaneously with minimal supervision;

  • Ability to learn on the job quickly and absorb/synthesize a broad range of information;

  • Demonstrated humility and ability to be a strong team player

  • Strong analytical and problem-solving skills;

  • Strong work ethic and flexibility, respectful of local norms and culture, ability to work with humility and urgency;

  • High levels of proficiency in Microsoft Word, Excel, PowerPoint.


  • Competitive salary and comprehensive health insurance

  • Our relentless commitment to personal development and career growth

  • Working with the best people in the sector and making an impact to the millions of people living in the without high quality care


  • Interested applicants should please submit their CV to Katharine Bodnar (katharine@africahealthcarenetwork.com)